We’ve tried to design the BigTimeBats.com to be simple and easy-to-use. We understand problems do occur, however, and are prepared to help.
If you are having problems with the site, please check to see if your question or issue is covered in the Frequently Asked Questions below. If not, you may contact us here or by email. All contacts are forwarded to our support department; we will respond as soon as possible.
Q. What are the Terms and Conditions for using this web site?
A. Please review our Terms and Conditions for important information regarding use of this web site.
Q. What is your Refund Policy?
A. Hampster Industries will refund the price of any item returned within 30 days of delivery. Hampster Industries does not refund the cost of shipping and handling.
Q. When will my item ship and how long will it take for my item to arrive?
A. The collectibles available through our web sites are individually made as ordered, not mass-produced and stocked by the hundreds. This process ensures you receive a quality piece of memorabilia and not some run-of-the-mill item. Hampster Industries offers only the highest quality collectibles, and that requires a 4 to 6 week delivery period.
Q. How can I monitor my order status?
A. We process every order as soon as it is received. However, because every item is individually produced upon order the entire process takes 4 to 6 weeks. In addition to the confirmation email you receive after placing your order, Hampster Industries will notify you by Email when your item ships.
Q. I saw an item that I was interested in purchasing, but it is no longer available on the web site. Will the item be made available at a later date?
A. We never run second editions so if an item is no longer avaialable, it is sold out and can never be purchased again.
Q. How are items shipped?
A. Domestic deliveries are shipped via FedEx Ground Shipping. Internationally, we will only ship to Canada.
Q. The item I purchased is a gift. Can I have my purchase shipped to a different address?
A. Yes. During the checkout process provide the name and address of the person to which the item should be shipped. This information can be different than the billing information you provide.
Q. When will I see the purchase on my credit card account?
A. Due to the limited edition nature of most collectibles available on our web sites, we must process the charge immediately upon receiving your order. Doing so protects your purchase and ensures you will receive your rare collectible, provided it is available when you place your order. We will confirm your order by email.
Q. Is this a “secure” web site?
A. Yes. We take all proper measures to protect your personal information. “Click” on the C-O-M-O-D-O (red triangle) logo that appears in the lower right-hand corner of every screen to view our credentials. We take this responsibility very seriously.
Q. I have a question not listed here. Where can I ask it?
A. Please visit our Contact page and send us a message with all relevant information. We will reply as soon as possible.